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Privacy Policy

Data Controller:

Luma Watch DOOEL export-import Skopje

bul. Jane Sandanski entrance 1, loc. 46, Skopje

[email protected] | +389 78 386 939

1. When it applies

  • Purchasing watches and silver jewelry
  • Creating a user profile
  • Subscribing to the newsletter
  • Contact via email or phone
  • Visiting the website

2. What data we collect

Data you provide:

  • Full name
  • Email
  • Phone number
  • Delivery address
  • Payment data (full card details are not stored)
  • Service / repair information

Data collected automatically:

  • IP address
  • Device and browser type
  • Website activity

Video surveillance: in stores for security purposes

3. Purposes of processing

  • Order and service processing
  • Communication and support
  • Sending newsletters and promotions (with consent)
  • Analysis to improve the website
  • Protection against abuse and technical security

4. Who we share data with

  • Banks and payment systems
  • Delivery services
  • IT and hosting providers
  • Authorities (when legally required)

5. Data retention

  • While you have a profile and use services
  • As long as needed for legal obligations
  • Then deleted or anonymized

6. Your rights

  • Access to data
  • Correction or deletion
  • Restriction of processing
  • Withdrawal of consent
  • Complaint to the competent authority